We just wanted to say thank you to Steve and his team at Terrey Hills for the outstanding service and professionalism we experienced when we purchased our Whitehaven Elite spa recently. Our backyard access was difficult to say the least but Steve along with Mick and the crane driver made what could have been an impossible access situation, fully possible – even our neighbours gathered and looked on in amazement to see a massive spa floating in the air then being expertly placed in its set position! Another visit from Steve saw us fully set up and we are now enjoying the amazing benefits of having what feels like a mini pool (with spa benefits!) in our backyard. Thanks Steve & the Terrey Hills Team!
We purchased our SPA from Steve at Splashes in Sydney several months ago now. Steve was excellent from the very beginning. The entire process of purchasing the spa from picking the model to delivery and installation was awesome. Steve personally delivered the spa to Coffs Harbour and waited for the electrical work and spa to be filled before giving a personal training session of the spa and all its features. Since it’s install we have had zero issues and our family has had hours of enjoyment. I have recommended Steve to friends and would recommend Steve at Splashes to anyone looking for a great Spa and awesome after sales support.
Absolute experts with outstanding professionalism. Commitment to 100% satisfaction and leaving no stone unturned throughout entire process from first inquiry to handover. We would recommend Splashes to anyone buying a spa or swim spa.
Just want to thank you for the fantastic service that we received recently on purchasing our spa. Everything went to plan and we got an early morning Sunday delivery, that just blew us away.
1. Rick was great with the start up and really explained things well.
2. We will certainly have no hesitation in recommending you guys to anyone.
Dear Steve, Michele and staff,
Thank you for all your knowledge, friendliness and welcoming attitude to us. You excel far above any of the other spa shops we visited, particularly your no pressure with regards to purchasing. The variety of spas on display cater for all situations. We have recommended you to friends who were in the market for a spa and they came to the same conclusion that their purchase should be through Splashes Spa World Glenhaven.
Keep up the good work
I would like to thank you for the outstanding customer service provided by the spa technician
I had a birthday on the Sunday and he worked quite late in the evening and then again on Saturday morning to get the spa up and going. I found he went to great effort to get the spa operational in such a short time and he was very professional and pleasant to deal with
Just wanted to let you know that we are loving the new spa. It has fit in perfect with what we wanted to finish off our backyard. We will be sure to spread the word about “splashes” and your great advice.
My name is Jason McGregor and I wanted to give you some feedback on a recent spa that we purchased from Sylvania. We have had the spa for about 2 weeks now and it is fantastic, Rick at Sylvania was fantastic he certainly knows his stuff and was more than happy to explain things to my wife and I on how the spa worked and all of it benefits. The spa arrived when he said it would which is very refreshing, the delivery driver Mick is also very good and got the spa into position with his offsider with a minimum of fuss, he also arrived when he said he would. I’m in a service business and what we experienced from both Rick & Mick along with Splashes is certainly a credit to you.
All in all the experience we have had with Splashes is exemplary and I will certainly be recommending you guys to the people that I know.
I just wanted to write to provide feedback about the experience that we have had in purchasing our spa from Splashes.
Jo and I had been considering an in ground pool for a while and had spoken about the option of a spa, but we never really looked into it properly. We have two girls who are grown up and at uni and a 12 year old son, so we wanted to create a destination that suited each of them and also us. Beyond that we were just not sure what we wanted.
Then at the end of January we went to Flower Power at Glenhaven to buy a plant, and while we were there we thought we would check out the great spa display. There were a lot of choices, but when we saw the Oasis Islander, we could see that this could be a good option for our family.
You then provided us with information on that model and one other – just enough to compare the biggest spa and the entry level swim spa. Your relaxed and confident nature made us feel that the decision was really quite simple. We had found what we were looking for, even though we had not really planned on looking for a spa that day.
After that we did our research online and asked lots of questions. You were more than willing to answer these and to give little pieces of advice that really helped to work out how, where and when to install the spa. We were so comfortable that we not only had found the right spa design for us, but also the right company, that we did not even go into another spa business. Two weeks later we had paid our deposit and were starting to set up the site for our new spa.
In the lead up to the installation, communication from everyone we dealt with at Splashes was great and really helpful. On the day the spa arrived, Mick was right on time and together with his assistant they got the spa set perfectly on the slab with a minimum of fuss and perfectly aligned. It was very exciting for us and Mick seemed to appreciate what a great difference that spa would make to our home, and no doubt the same for every delivery he makes. Our electrician then hooked the spa up for us and his comments were that the Oasis Islander was very well constructed and laid out, especially in comparison to other brands that he has installed.
Later that day you made a special effort to come over to do the spa handover at a time when both Jo and I could be there together. That made such a difference to us and we really appreciate the fact that you altered your day to give us the best introduction to our new spa. You made the whole thing both fun and very practical in the way you explained how everything worked. You even put me on the spot to test if I was really listening. It was just before Easter and we felt ready to enjoy our spa and that we could look after it without any trouble.
We have now had the spa for around 2 months and we love it! The Oasis Islander is a great layout and is really comfortable to be in without feeling crowded. Our friends and family all think it is a great addition to our home and lifestyle, and it looks great as a centrepiece in the backyard – even before we build the deck that we are planning. We use the spa regularly, even now as winter has started. Jo and I just love to sit and chat in the spa under the stars and the kids and their friends all really enjoy the spa too.
The whole team at Splashes including Steve, Mick and you have all been very helpful and great with after sales service and advice. Thank you all. We would certainly recommend Splashes to anyone considering a spa and we would also highly recommend the Islander as that perfect oasis to escape to in your own backyard.